Shipping policy

Shipping Policy

Last updated: 17 September 2026

Thank you for shopping with CarPro13. We aim to get your order to you as quickly and safely as possible.

Order Processing

Once your order has been placed, it will be processed and prepared for shipment.

Please ensure that your vehicle make, model, year and shipping address are correct before completing your order, as our products are supplied to suit the vehicle information provided.

Shipping & Delivery Times

CarPro13 orders are shipped directly from our overseas fulfilment partner in China to the customer.

Estimated delivery time is approximately:

6–12 business days after dispatch

Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, public holidays or other circumstances outside our reasonable control.

We will make reasonable efforts to have your order delivered within the estimated timeframe.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to update after the parcel has entered the carrier's network.

Multiple Packages

In some cases, components or accessories included with your order may be shipped separately.

If your order arrives in multiple packages, the packages may be delivered on different days.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact CarPro13 as soon as possible. Once an order has been dispatched, we may not be able to change or redirect the delivery address.

Customs & Import Processing

As products are shipped internationally, orders may be subject to customs or import processing.

Any applicable taxes, duties or charges will be handled in accordance with the requirements applicable to the order and destination.

Customs processing may occasionally cause additional delivery delays.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If there has been no tracking update for an extended period or you believe your parcel may be lost, please contact CarPro13 with your order number so we can investigate the shipment with the carrier or fulfilment partner.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible and provide your order number along with clear photos or videos of the packaging and product.

We will assess the issue and provide an appropriate solution in accordance with our Return & Refund Policy and your rights under Australian Consumer Law.