Return & Refund Policy

Last updated: 17 September 2026

At CarPro13, our products are supplied specifically for the vehicle details selected or provided when placing an order. Please ensure your vehicle information is correct before completing your purchase.

Change of Mind

CarPro13 does not accept returns, exchanges or refunds for change of mind.

This includes situations where you:

• No longer want or need the product.

• Find a similar product elsewhere.

• Change your mind after placing or receiving your order.

• Order the incorrect product because incorrect vehicle information was provided to us.

Please check your vehicle make, model, year and other requested compatibility information carefully before ordering.

If you are unsure whether a product is suitable for your vehicle, please contact us before purchasing.

Faulty or Incorrect Products

If you believe your product is faulty, damaged, or you have received an incorrect product, please contact CarPro13 so we can assess the issue.

To assist with troubleshooting, we may request:

• Your order number.

• Photos or videos showing the issue.

• Photos of the installation and wiring connections.

• Your vehicle make, model and year.

• Details of your vehicle's original factory stereo or audio system where relevant.

Many installation or compatibility issues can be resolved without returning the complete product.

Where appropriate, we may provide troubleshooting assistance, replacement components, repair, replacement of the product, or another remedy.

Installation & Compatibility

Our products are supplied based on the vehicle information provided at the time of purchase.

Customers are responsible for ensuring the vehicle information supplied to CarPro13 is accurate.

We recommend professional installation if you are not confident installing automotive electronics yourself.

Damage or faults caused by incorrect installation, misuse, modification, accidents or use contrary to supplied instructions may not be covered.

This does not exclude any rights or remedies that you may have under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law.

Our goods come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Where a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the failure is major or minor.

Our no change-of-mind returns policy does not affect these statutory rights.

Before Returning a Product

Please do not send a product back without contacting CarPro13 first.

If you experience a problem, contact us with your order number and details of the issue. We will assess the problem and provide instructions on the next steps where a return is required.

Contact Us

For compatibility questions, product issues, returns or warranty assistance, please contact CarPro13 using the contact details provided on our website.